Romanian Traditional Rugs

ROMANIAN TRADITIONAL RUGS                                                                                                                                                                               

 

Privacy Policy

Please be assured that www.RomanianTraditionalRugs.com takes every precaution to protect customers' information. We will not sell or share your information with anyone.

Pricing Policy

The Prices in each Offer are quoted in Canadian Dollars and do not include shipping insurance.

Products

As original unique creations all our rugs may only be ordered. We do not keep stocks. The samples and dimensions presented on our website are for guidance only.  Dimensions are outlined in the metric system. 1 cm= 0.033 Feet 

Each rug is unique and may be ordered accordingly to your wishes of colours, motifs or patterns.

Ordering Procedure

Please select the product, the dimensions, and the style code and send us the details using the Request Form. After receiving your Request Form we will send you the estimated price including taxes and shipping costs, delivery date, and return/cancellation terms. If you agree with the terms and conditions of the Offer you will have to send us per e-mail your acceptance. The Offer is now becoming an Order.

Delivery Information

Depending on dimensions, style and specific details, the item will be delivered to you within 6 to 8 weeks after the Order was made. We will inform you about longer delivery times if such a situation occurs.


Payments

We can accept payments in form of a Wire Money-Transfer or Certified Cheques issued in Canadian Dollars. At this moment Credit Card Payments cannot be accepted.

 
Shipping

We can ship our products in Canada and US via DHL World Wide Express, UPS or CANPAR.

The shipping costs will be calculated accordingly to your Order Request.

No PO Box addresses please.

Cancellation Policy

Because our products can only be ordered to your specific wishes we cannot accept cancellations without penalties, except within 24 hours after the order was made.

Detailed cancellation fees will be mentioned in our answer to your Request Form, depending on the value of the item you ordered.

If the package shows damages when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.


Customer Service

For additional help or information referring to a product or order procedures please contact us per email at ancagheorghescu@gmail.com

Cleaning

Romanian Traditional Rugs should be cleaned routinely, along with the rest of the house, and be subjected to more thorough cleaning at longer intervals.
Most routine cleaning is done by vacuuming. Three main points to note when vacuuming are: don't use high suction settings, vacuum on both sides, and don't vacuum the fringe since with repeated applications some of the fringe may be torn off.
Less frequent periodic cleaning consists of washing the rug every three to five years.
We suggest to send your rug out to be washed by a professional, qualified cleaning service.